Privacy Policy

01.Introduction

SaaSNest ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website (saasnest.in) and our products. This policy complies with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

02.Information We Collect

• ·Account information: name, email address, phone number, company name when you register.
• ·Business data: products, customers, invoices, and transactions you enter into our platform.
• ·Payment information: billing details processed securely via Razorpay (we never store card or bank details).
• ·Usage data: pages visited, features used, session duration, and browser/device information.
• ·Communication data: emails and messages you send to our support team.
• ·Cookies and similar tracking technologies (see Cookies section below).

03.How We Use Your Information

• ·To provide, operate, and improve our services.
• ·To process payments and manage your subscription.
• ·To send transactional emails (invoices, receipts, account notifications).
• ·To respond to support requests and communicate with you.
• ·To send product updates, tips, and offers (you may opt out at any time).
• ·To detect and prevent fraud, abuse, or security incidents.
• ·To comply with legal obligations.

04.Data Sharing & Disclosure

• ·We do not sell, rent, or trade your personal data to third parties.
• ·Payment processing: Razorpay handles all payment transactions under their own privacy policy.
• ·Cloud infrastructure: Our services are hosted on secure cloud infrastructure (Supabase, Vercel). Your data is stored in servers that comply with industry security standards.
• ·Legal compliance: We may disclose data when required by law, court order, or government authority.
• ·Business transfer: In the event of a merger or acquisition, your data may be transferred to the new entity under the same privacy protections.

05.Data Storage & Retention

• ·Your business data is stored securely in cloud databases with encryption at rest and in transit.
• ·We retain account data for as long as your account is active.
• ·After account deletion, data is retained for 30 days and then permanently deleted.
• ·Backup copies may be retained for up to 90 days for disaster recovery purposes.
• ·You may request complete deletion of your data at any time by contacting support@saasnest.in.

06.Cookies

• ·We use essential cookies to keep you logged in and maintain your session.
• ·We use analytics cookies (privacy-respecting) to understand how you use our service.
• ·We do not use advertising or tracking cookies.
• ·You can disable cookies in your browser settings, though this may affect functionality.

07.Data Security

• ·All data is transmitted over HTTPS with TLS encryption.
• ·Passwords are hashed and never stored in plain text.
• ·We implement Row-Level Security (RLS) ensuring each business can only access its own data.
• ·Regular security audits and vulnerability assessments are performed.
• ·Access to production data is strictly limited to authorised personnel.

08.Your Rights

• ·Access: You may request a copy of all personal data we hold about you.
• ·Correction: You may update or correct your information at any time through account settings.
• ·Deletion: You may request deletion of your account and all associated data.
• ·Portability: You may export your business data at any time in standard formats.
• ·Opt-out: You may unsubscribe from marketing emails at any time.
• ·To exercise any of these rights, contact us at support@saasnest.in.

09.Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately.

10.Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

11.Contact for Privacy

For any privacy-related concerns, questions, or requests, please contact our Data Protection contact at: privacy@saasnest.in or hello@saasnest.in. We will respond within 72 hours.